Delivery & Returns Policy

Delivery Information

Local Delivery Rates:

We offer local delivery to the following postcodes: MK1 to MK19, MK43, MK46, NN4, NN7 and NN12

Local delivery: £5 delivery fee, minimum order value of £30.

We will do local deliveries once weekly on every Tuesday. The cut-off for orders is Monday at 4pm.

Nationwide Delivery Rates:

Please note: We have kept the item prices on our website the same as our shop prices. We have not priced them up, so delivery is calculated based on weight.

  • 0kg - 5kg: £7
  • 5.1kg - 20kg: £15
  • 20.5kg - 40kg: £30
  • 40.5kg - 61kg: £45

Express delivery: 1-3 business days. Order before 12pm, Monday - Thursday.

Returns Policy

Please see our returns policy below:

Perishable (Fresh) Products: We cannot accept returns of any fresh or frozen products; this includes all raw food.

Non-Perishable (Dry) Products: We can accept returns of dry, non-perishable products, providing they are unopened and in their original packaging.

If you wish to return dry, non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery to the following address:

Dog Centre, 11 Twizel Close, Milton Keynes, Stonebridge, MK13 0DX 

Refunds

We aim to provide your refund 10 days after we have received the returned product. Refunds are typically processed by your card issuing bank within 3-10 working days of us raising the refund.

Damaged Products

If any of your products arrive damaged, please email us at info@dogcentremk.co.uk with your order number and an image of the damaged product. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Order Cancellations

If you wish to cancel your order, please email info@dogcentremk.co.uk before 12pm on your dispatch date (this can be found on your order confirmation email). Any cancellation requests made after this period will not be accepted.

If you have any questions regarding our refund and returns policy, please contact us at info@dogcentremk.co.uk.